Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Green Haven Co.

1. What products does Green Haven Co. offer?

Green Haven Co. offers a wide selection of plants, seeds, gardening tools, soil, planters, and garden accessories. Our inventory includes both indoor and outdoor gardening solutions for beginners and experienced gardeners.

2. Do you ship live plants?

Yes, we ship live plants carefully packaged to ensure they arrive healthy and ready to thrive. Shipping times may vary depending on your location and weather conditions.

3. Where do you ship?

We currently ship within the United States. Some plant species may have shipping restrictions due to agricultural regulations in certain states.

4. How long does shipping take?

Orders are typically processed within 2–3 business days. Shipping usually takes 3–7 business days, depending on your location and the shipping method selected at checkout.

5. How are plants packaged for shipping?

Our plants are securely packaged using eco-friendly materials designed to protect roots and foliage during transit. Each package is prepared to minimize stress on the plants.

6. What is your return or replacement policy?

If your order arrives damaged or unhealthy, please contact us within 48 hours of delivery with photos of the issue. We will gladly offer a replacement or store credit where applicable.

7. Do you offer refunds?

Refunds are evaluated on a case-by-case basis. Live plants are generally non-refundable due to their perishable nature, but we are committed to resolving any issues promptly and fairly.

8. How do I care for my plants?

Care instructions are included with every plant order. You can also find detailed care guides and gardening tips on our website to help your plants thrive.

9. Can I cancel or change my order?

Orders can be canceled or modified within 12 hours of placement. Once processing has begun, changes may no longer be possible.

10. Do you offer subscriptions or recurring deliveries?

Yes! Green Haven Co. offers plant and seed subscription options. Visit our Subscriptions page for details on available plans.

11. Are your products eco-friendly?

Sustainability is important to us. We prioritize eco-friendly packaging and source products responsibly whenever possible.

12. How can I contact customer support?

You can reach our customer support team by email or through the contact form on our website. We strive to respond to all inquiries within 24–48 hours.